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FAQs

General

Didn't you used to be a subscription box?

That's right, my friend. But we've evolved, and instead we now create quarterly sport and diet-specific boxes – the contents will change every three months, and they're available to buy whenever you fancy (i.e. no subscriptions). Find out more here.

 

 

 

Can I buy Fitty boxes as a gift?

Well aren’t you just the best present buyer ever? You certainly can – our boxes brilliant great gifts for health and fitness loving friends.

 

  

Delivery

How much is delivery?

Royal Mail Tracked 48 hour delivery is £2.80, and Royal Mail Tracked 24 hour delivery is £4.50. Please note that we aim to dispatch orders within 24 hours Monday - Friday.

 

Does the box require a signature?

Nope, you don’t need to sign for your box. If it’s likely that you won’t be in when it’s delivered, Royal Mail may deliver it to a neighbour or leave a 'sorry we missed you card'. Or, why not get it delivered to your work, if that's where you're likely to be? 

 

Do you ship internationally?

Afraid we don’t at the moment, but this is something we may look into. We’d love to know where you’d like us to ship to, so please drop us a message on the contact us form, or via our social channels.


My account

Where can I see my orders?

Just sign in to your account at the top right of the page, and you can manage your account and change your details. If you're having trouble signing in and it says it doesn't recognise your email, you may well have skipped creating an account when you signed up. Email hello@fittyldn.com and we'll sort it for you. 

 

 

Fitty Feedback

What is Fitty feedback?

Both ourselves and the brands featured would love to know your thoughts on the products you've received. Fitty Feedback is our portal where you can answer some questions, and we rewarded for your thoughts. 

How do I leave feedback?

Simply head to our feedback portal at www.fittyfeedback.com. You should have received the link in your purchase confirmation email from us too. 

 

 

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