Fitty London FAQs

FAQs

General

What can I expect in my box?

Inside your box and hidden below our signature wrapping, lays a selection of quality fitness foods and drinks, workout and lifestyle products. You can expect everything from protein powders and bars, superfoods and snacks, resistance bands and skipping ropes, and deep heat rubs to post-workout products.

We're much more than a snack box. You'll enjoy a premium selection with many luxury, full sized products. So rather than a box full of single serve sachets and bits you'd get as freebies, you can expect high quality products that you can put to the test and see what really works for you. 

Do I get to choose what’s inside?

No, it’s way better than that. We put together a surprise selection for you, so you can try things you wouldn’t normally buy, and discover your new favourite products that make you feel amazing. And what’s better than receiving a surprise parcel in the post? (Psssst, this is the part where you stay quiet..). It's like your birthday every single month! 

 

Why does each month's box have a different name?

Because they’re cool.

 

How much is a Fitty box?

As a rolling subscription, our boxes are £29, and one-off trial boxes are £32. That includes delivery, packaging and VAT. Because we hate getting to the checkout and having to pay more too. 

 

How do I order?

Easy – just hit up the ‘Get your box’ page and choose between a trial box and a rolling subscription.

 

Can I buy it as a gift?

Well aren’t you just the best present buyer ever? You certainly can – just let us know it’s a gift in your order notes, and if you include a message we’ll handwrite it and pop it in.

 

Can I buy past boxes?

Sadly not my friend. But you can jump on next month’s box and join the party.

  

Delivery

How much is delivery?

It’s included – because we’re good like that.

 

When will I receive my box?

Our rolling subscription boxes are shipped out from Fitty HQ during the first week of the month via Royal Mail, and we'll despatch trial boxes within 48 hours.

For subscriptions, you’ll receive your first box the following month after you subscribe – so if you sign up in September, you’ll receive your first box in October.

 

Does the box require a signature?

Nope, you don’t need to sign for your box. If it’s likely that you won’t be in when it’s delivered, let the Royal Mail know a safe place to leave it in the ‘order notes’ section of the checkout, or get it delivered to your work if that's where you're likely to be. 

 

Do you ship internationally?

Afraid we don’t at the moment, but this is something we may look into. We’d love to know where you’d like us to ship to, so please drop us a message on the contact us form, or via our social channels.


 My account

Where can I see my subscriptions and orders?

Just sign in to your account at the top right of the page, and you can manage your subscription, and change your details. If you're having trouble signing in and it says it doesn't recognise your email, you may well have skipped creating an account when you signed up. Email hello@fittyldn.com and we'll sort it for you. 

 

Can I cancel my subscription?

If you want to break up with us and throw away all the special times we’ve had, it’s super easy and you can do it anytime from your account (sob). We’ll always be here with open arms if you want to hook up again.

  

Payment

When will I get billed?

You will get billed when you place your order. For rolling subscriptions, you'll automatically get billed exactly a month later – so if you sign up on the 25th of December, you’ll get billed again on the 25th of January. But you can change the day you'd like to be billed – handy for coinciding with payday. 

Can I choose which day I get charged?

You can indeed, and it's super handy for coinciding with payday. Just log into your account at the top right of the page, and you can manage your subscription from there.

Can I cancel my subscription?

If you want to break up with us and throw away all the special times we’ve had, it’s super easy and you can do it anytime from your account (sob). We’ll always be here with open arms if you want to hook up again.